Customer Service Representative At GovAssist (REMOTE, No Experience $6/hr)

April 2, 2024
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Job Description

Location: work from home

Our team is actively seeking resourceful and enthusiastic Customer Service Representatives to collaborate with as a part of our global consulting program.

We think of You as an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive.

we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to unravel solutions outstandingly.

you will handle a generous volume of inquiries via multiple channels (calls, chats, e-mails) – this is why, besides being an upbeat and proactive listener, having a solid background in a similar customer service position is required (at least two years).

every collaborator takes ownership of their work but can always engage others for assistance when necessary; thanks to our strong team spirit, we are always keen to help our colleagues.

autonomy in your time management: fully remote and flexible intervals while enhancing the living you lead.

If you are:

faultless in written and spoken English and Spanish, French, Portuguese, German, Italian, or any other language.

adaptable, flexible, and comfortable with ambiguity.

a people person, genuine helper: empathetic with customer goals, frustrations, and circumstances.

security and privacy-focused; maintaining the company’s privacy and data protection processes are crucial.

customer-centric and business-oriented mindset.

comfortable with technology and technical terminology.

organized and detail-oriented; one tiny error will lead to prejudicious repercussions.

have the ability to communicate effectively with individuals from different backgrounds and levels of comprehensiveness and experience.

experienced with complex situations, know when and how to maintain your position, and have a dynamic approach to adapting to changing requirements. You may need to adjust to different hours and intervals, but we do our best to accommodate time zones based on the team and location.

 

a workstation equipped with an Intel i5 equivalent or newer and 16GB or more RAM (you will be using highly resource-consuming apps, the reason for mentioned processing power being necessary);

a second monitor and noise-cancelling headset;

Ensure a high-speed internet connection with an upload speed exceeding 25 Mbps and latency of fewer than 100 seconds.

Then let us meet!

The starting hourly rate for this role is $6/h, and we are looking for a committed, full-time, and long-term partnership.