FRONT DESK HOTEL CLERK

March 23, 2024
$17 / hour
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Job Description

Languages:English

Location: Canada

Education

Secondary (high) school graduation certificate

or equivalent experience

Experience

1 year to less than 2 years

 

Work setting

Hotel, motel, resort

Responsibilities

 

Register arriving guests and assign rooms

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Investigate and resolve complaints and claims

Exchange foreign currency

Process guests’ departures, calculate charges and receive payments

Balance cash and complete balance sheets, cash reports and related forms

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Contact customers to deliver requested wakeup calls

Provide customer service

Additional information

Security and safety

Criminal record check